Our full terms and conditions are being finalised. This page carries our legally required company information and our complaints procedure. The complete terms of sale will be published here shortly. If you have a question about an order in the meantime, please contact us.
Who you are dealing with
The following information is provided in terms of section 43 of the Electronic Communications and Transactions Act 25 of 2002.
- Full name: TGM LIVE (Pty) Ltd, a private company registered in South Africa
- Registration number: 2009/063959/23
- Main business: Event and online retailer
- Address for service of legal documents (also our postal and street address): Watershed, 17 Dock Road, Workshop 17, Victoria & Alfred Waterfront, Cape Town, 8002 — marked for the attention of the CEO and Legal
- Office bearer: Yiorgos Spanoudis
- Email: support@tgmlive.com
- Website: tgmlive.com
Complaints
If something has gone wrong with your order, please tell us first. Email support@tgmlive.com and we will work with you to put it right.
If we have not resolved your complaint to your satisfaction, or we have not resolved it within 15 (fifteen) business days of you telling us about it, you may approach the Consumer Goods and Services Ombud (“CGSO”) for assistance. The CGSO is an independent body that resolves disputes between consumers and suppliers at no cost to the consumer.
- Website: www.cgso.org.za
- Sharecall: 0860 000 272
Contact details for the CGSO are also published on their website.