FREQUENTLY ASKED QUESTIONS

Welcome to our frequently asked questions page, here we hope to help you with any questions you may have regarding our site, our processes and policies.  If you do not find what you are looking for with regards to personal query, please feel free to send us an email to support@tgmlive.com and we will get back to you promptly.

 

Q: What methods of payment are accepted on your online store?

A: we accept,

 

Q: How long will it take to get my order after I have made payment?

A: This depends on which shipping method you have opted for. We offer “event pre-sales” which are delivered to the venue at which the event is taking place, as well as all-year-round sales which are delivered to your address of choice. Orders are picked, packed and dispatched every Friday before 13:00 and you must ensure that you place your order by 17:00 on the Thursday. Delivery times are dependent on your location and they range between 1 to 3 working days to reach their destination. Once collected by the courier you will receive a confirmation email which will contain all the necessary tracking details to track your parcel on its journey to your delivery address provided. Please note that orders can take up to 14 working days depending on factors outside of our control.

 

Q: Do you ship overseas?

A: No, we do not currently ship overseas but you are welcome to send us an email to support@tgmlive.com so that we can see how best to assist you.

 

Q: How do I know if a t-shirt or a sweater will be the right fit for me or now?

A: Please refer to the “Size Chart” under the Help menu, or alternatively, please contact support@tgmlive.com

 

Q: I have received my order but would like to exchange 1 or more of the products for something else, how do I do this?

A: In order to exchange an item there are a few things to note.

  • All exchanges need to be communicated via email to support@tgmlive.com within 5 days of having received the items. The Items must be in their original packaging and in their original condition. The exchange is only possible if we have stock of the item that you want to exchange to, otherwise we may offer you a refund and /or store so that you can choose another item for the same price. Sale items and items purchased at events, are not exchangeable due to limited stock and sizes so please make sure that you choose the right products before you place your order.
  • Once the Exchange has been communicated via email, we will communicate our processes so as to return the item(s) our Cape Town offices. It is important to note that you, the customer, are responsible for the “return shipping fees” + the “new shipping fees” for the exchange. If you do not have a preferred courier service we recommend you contact www.fastway.co.za (our courier of choice). We will not be held responsible for any loss or damage to the product during its return journey and we will also not collect items from a post office or post net.

 

If you have not found your question here or if you do not understand any of the above answers, please feel free to mail us at: support@tgmlive.com

 

As always, thank you for your continued support!!

TGM LIVE